Quality management
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Defined inspection and approval steps across key development and supply processes: Wilo aligns its quality management with specified requirements across key processes in the value chain. In doing so, we involve relevant internal and external stakeholders in our quality management activities. Our objective is to incorporate and verify the defined quality and reliability requirements for products, systems and solutions in each relevant process. In this way, we work together to shape a new understanding of forward-looking quality assurance. We are continuing to develop this approach as part of our Quality Management 4.0 approach – with a greater focus on early-stage testing, cross-departmental collaboration and clearly defined quality processes.
Preventive risk management
Identifying and reducing risks early on
Wilo uses defined analysis and assessment processes to identify risks to product reliability, evaluate them before the product is launched and, where possible, reduce them through appropriate measures. The objective is to continuously review and refine relevant technical parameters from the development stage onwards. In this way, potential causes of failure can be identified and mitigated before the product reaches series production.
Our risk management includes:
Review of technical risks and measures
Failure mode and effects analyses (FMEA)
Field tests
Laboratory testing
Assessing reliability at selected stages of the product lifecycle
Laboratory testing is used to assess materials and components before and during development under defined stress scenarios as well as to evaluate the performance of finished products under specific test conditions. Based on concrete customer requirements, we develop standardised and specific scenarios and test relevant functions of our products.
Our laboratory testing includes:
Functional tests
Material tests
Long-term and ageing tests
Supplier selection
Assessing material quality early on based on defined control points
Before starting any new product development, Wilo analyses the supplier landscape to identify the ideal project partners according to the relevant requirements. Ongoing material tests and process checks carried out during defined inspection steps ensure that relevant quality specifications are reviewed from the initial sampling phase onward – that is, in the early stages of product development.
Our assessment measures include:
Remote audits
Interactive drawing reviews
Process reviews
Employee qualification
Promoting digital expertise and agile forms of work
Digital transformation is changing work practices and roles in quality management. Instead of reactively checking product and material quality at goods receipt or dispatch, our employees now use predictive data to support key process steps in quality management. Wilo consciously promotes digital skills and agile forms of work.
Our qualification measures include:
Digital process management
Intercultural skills
Agile collaboration according to Gemba principles
Digitalisation and collaboration
Leveraging digital methods to support processes
Quality management processes and standards are in a constant state of flux. Simulations, AI-powered forecasts and digital forms of collaboration enhance work processes in certain areas. Wilo is consciously harnessing the resulting opportunities to support transparency and traceability in selected processes.
Our digitalisation measures include:
Analysing data sources and preparing selected data for defined quality management applications
Expert networks via social media
Under certain conditions, digital remote acceptance and maintenance for suitable applications
